DialIn™ is an innovation in telephone mystery shopping that puts you on the front line so you can immediately increase revenue and elevate your customers' experience!
To deliver what your customers want, you have to know exactly what they are looking for.
To increase retention you must know what your employees need.
DialIn will help you 'hear' both!
LISTEN > TRAIN > SELL
Why DialIn?
Increase sales and client retention with a proven, cost-effective method of elevating customer service in all aspects of your organization
Hear your customer’s true telephone experience with any department or staff member
Learn where staff needs support/training/coaching
Identify solutions to quickly improve staff performance
Create greater employee awareness of expectations
Compare your performance with that of your competitors
DialIn delivers:
A customized score sheet
Calls to departments, individuals and competitors of your choosing (accounting, reservations, catering, HR …)
Date and time stamped digital audio files of each call
Completed score sheets for each call
Standard program includes 10 calls – your investment is $675 plus applicable taxes.
Experience the commitment of a dynamic team that demands excellence in sales, customer service and telephone communication.
Custom DialIn:
This invaluable service allows you to create a focused training strategy leading to the best possible client experience and increased sales. Areas our clients most often choose include:
